Politique de remboursement

Change-of-mind returns

We do not accept returns or exchanges for change of mind. Please review your selected product, size, color, and delivery details before placing your order.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, or incorrect, or an item is missing, contact customer-support@enlightedlotus.com within 7 days of delivery. Include your order number and clear photos when available. If the issue is confirmed, we’ll offer a replacement at no additional cost or a full refund for the affected item.

 

Lost packages

If tracking shows a delivery problem or your package appears lost, contact us with your order number so we can investigate and help resolve it.

Refund timing

Approved refunds are issued to the original payment method. After we issue a refund, it typically takes 5–10 business days to appear, depending on your payment provider.