Shipping policy
Where we ship
We currently ship within the United States only.
Processing and delivery
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Delivery typically takes 3–8 business days after processing.
These timeframes are estimates, not guaranteed delivery dates. Processing and delivery times may vary by product, fulfillment provider, and shipping method.
Shipping rates
Available shipping options and their prices are displayed at checkout based on the items in your order and your delivery address. Printful-fulfilled items may have different shipping rates.
Free shipping on eligible rates at $50 or more
An automatic free-shipping discount applies when your order subtotal reaches $50 before taxes.
The discount covers eligible shipping options priced at $9.99 or less, including standard shipping and any eligible express or expedited options within that limit. Shipping options priced above $9.99 are not covered by the discount and remain chargeable.
Available options, discounts, and your final total are displayed at checkout.
Tracking your order
We’ll email tracking information when your order ships. Tracking updates may take 24–72 hours to appear.
Delivery issues
If an item arrives damaged or incorrect, or an item is missing, contact us within 7 days of delivery. Include your order number and clear photos when available.
If your package appears lost or tracking shows a delivery problem, contact us within 7 days of the expected delivery date so we can investigate and help resolve the issue.
Contact us
For shipping questions or help with an order, email customer-support@enlightedlotus.com.